This Terms and Conditions of Use sets forth the standards of use of this mobile application (hereinafter referred to as “Nom Nom App”) and the services provided by Nom Nom – Food Delivery Services (hereinafter referred to as “Nom Nom). By downloading, browsing, accessing and using the Nom Nom App, you (the “End User”) agree to be bound by these terms and conditions. If you do not agree with any of the terms and conditions of this Agreement, you should immediately cease your access to this application. Nom Nom reserves the right to amend these terms and conditions at any time without prior notice. Amendments shall become effective immediately upon being posted at the Nom Nom App. Your continued use of the Nom Nom App after amendments are posted constitutes acknowledgement and acceptance of the Agreement and its modifications.
Nom Nom is a food delivery service provider providing you an online platform that links you to Nom Nom’s restaurant partners (hereinafter referred to as “Merchant/s”) for you to order food and/or beverage online from the list of restaurants and online food sellers available on the Nom Nom App.
Nom Nom does not own, sell, resell, furnish, provide, prepare, manage and/or control the Merchants or the related services provided in connection thereof.
Nom Nom, through its Riders (hereinafter referred to as “Nom Nom Rider), is merely responsible for the delivery of goods and has nothing to do with the preparation of the food. In the event that any of the Merchant’s food and/or beverages’ spoilage and defect, or that which results in food poisoning, allergies, harm, disappointment or other negative effect to the end user the Merchant shall be held responsible and/or legally liable for the same, both material and immaterial, and release Nom Nom from any claim related to such spoilage or defect provided that upon investigation, it was found out that there is no negligence on the part of the Rider and that, the delivery of goods was done in a timely manner as specified in the Nom Nom App.
You will need to register for a Nom Nom account for you to use the Nom Nom App.
By registering in the Nom Nom App, you agree to provide the following information which are accurate, current and complete during the registration process and to update such information to keep it accurate, current and complete, to wit:
You will also be asked to capture and submit a photo of yourself for verification purposes.
Your privacy is very important to us. We will assure you that any of your personal information and the photo you provided in this app shall not be disclosed anywhere at any cost.
Nom Nom reserves the right to suspend or terminate your Nom Nom Account and your access if we reasonably believe that:
Nom Nom shall charge a delivery fee from you for the service rendered by the Nom Nom Rider. In addition, Nom Nom shall add a mark-up fee of two (2) percent per menu item. This mark-up fee is subject to change without prior notice.
When you place an Order at the Nom Nom App, it will be assigned to one of the Nom Nom Riders. Your order will be processed according to the estimated preparation time given by the Merchant and delivery time indicated by the Nom Nom Rider.
Any concerns regarding your order will be communicated either through text, call and/or chat through the Nom Nom App.
Nom Nom and the Merchant (as the case may be) reasonably endeavor to comply with your special instructions for an Order. However in some cases where this is not feasible, possible or commercially reasonable, Nom Nom and/or the Merchant reserve the right to proceed to prepare the Order in accordance with standard operating procedures. Neither Nom Nom nor the Merchant shall be responsible to replace or refund an Order which does not conform to special instructions provided by you.
Nom Nom is not obligated to provide ingredient information or allergen information on the Nom Nom App. Further, Nom Nom does not guarantee that the foods and/or beverages sold by Merchants are free of allergens. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the Merchant before placing an Order on our Platforms.
Please note that your Order may be subject to additional terms and conditions provided by the Merchant.
Prior to placing the Order
Placing the Order
Cancelling an Order
Nom Nom reserves the right to cancel any Order and/or suspend, deactivate or terminate your Nom Nom account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your Nom Nom account and/or with your Order.
You will earn Nom Nom Points equal to five (5) percent of the total order amount excluding the delivery fee. Ten (10) Nom Nom Points is equivalent to one (1) Peso. The Nom Nom Points earn rate and exchange rate are subject to change without prior notice.
Nom Nom Points will expire after six (6) months from the date of account registration.
You can use your Nom Nom Points as top-up payment for your order/s.
Delivery period quoted at the time of ordering are approximate only and may vary. Delivery period shall be based on time of food and/or beverage preparation of the Merchant and our Rider’s delivery time from the Merchant/s to the address as indicated by you while ordering in the Nom Nom App.
Nom Nom Rider shall update you with the delivery status of your order in the Nom Nom App from time to time whether your order has been picked-up already in the restaurant, is on the way, or has arrived to the specified delivery address.
Upon delivery of your order, you shall pay the amount of your order plus the delivery fee (if applicable) by cash, GCash and/or Nom Nom Points.
If you fail to accept delivery of Food at the time they are ready for delivery or Nom Nom Rider is unable to deliver at the nominated time due to your failure to provide appropriate instructions or authorizations, then your order shall be deemed to have been delivered to you and all risk and responsibility in relation to such order shall pass to you. Any storage, insurance and other costs which Nom Nom incur as a result of the inability to deliver shall be your responsibility and you shall indemnify Nom Nom in full for such cost.
Nom Nom offers delivery services only to the following barangays in Calbayog City and Sta. Margarita, to wit:
Calbayog City Proper
Aguit-itan, Awang (East), Awang (West), Bagacay, Balud, Capoocan, Carmen, Central, Dagum, Gadgaran, Hamorawon, Matobato, Nijaga, Obrero, Payahan & Rawis;
Calbayog District
Anislag, Basud, Cagsalaosao, Carayman, Gadgaran, Guin-on, Lonoy, Naga, Palanas Cara, Rizal, San Policarpo & Trinidad;
Oquendo District
Begaho, Oquendo & Tarabucan;
Tinambacan District
Amampacang, Baay, Bante, Binaliw, Danao I, Bantian, Manguino-o, Malajog, Malopalo, Marcatubig, Saljag, San Joaquin, Tinambacan Norte, Tinambacan Sur & Tomaligues;
Sta. Margarita
Balud, Burabod, Cautod, Cagsumje, Cautod, Inoraguiao, Ilo, Lambao, Napuro 1, Napuro 2, Monbon, Palale & Solsogon.
You must understand and accept that it might not be possible to deliver to some locations. In such cases, Nom Nom will inform you accordingly and arrange for cancellation of the order or delivery to any alternative delivery address.
Great care has been taken to ensure that the information available on this App or is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the App will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the App and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
By accepting these Terms of Use you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your consumption of any food or beverages from a Participating Restaurant.
We shall not be held liable for any failure or delay in delivering Food where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by the forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.
We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
If any provisions of this document shall be construed to be illegal or invalid, they shall not affect the legality, validity, and enforceability of the other provisions of this document; the illegal or invalid provision shall be deleted from this document and no longer incorporated herein but all other provisions of this document shall continue.
This contract represents the entire agreement between Nom Nom and you (the “End User”) and supersedes all previous oral or written communications, representations, or agreements between the parties.
If you have any questions regarding this Terms and Conditions of Use, please contact us through e-mail at
nomnomfooddeliveryapp@gmail.com or send a message to our Facebook page,